OGHENEKOME AKAKA

Customer Success Associate/CARET, Lagos (outsourced to Paystack)

March 2021 to date

• Outsourced to Paystack's User-ops unit to manage and resolve complaints and enquiries from merchants and customers
• Working in the Integrations team at Paystack's User-ops unit to resolve technical/integration issues for merchants and customers
• Educating merchants and customers about Paystack's products
• Working in the tech cluster at Caret to suggest, develop and provide innovative and modern technologies to improve and ease how we work at Caret

Head Office Support Representative/C&I Leasing PLC, Lagos (outsourced to Diamond/Access bank PLC)

April 2018 to March 2021

• Digitalization of account opening documents using workflow software like ProcessMaker and other core banking softwares e.g Customer Relationship Management (CRM), Dispute Management System (DMS), flexcube etc.
• Customer data maintenances on bank accounts
• Customer data reconciliation and merging
• Ensured customers provided the correct documents required to operate an account at the bank, according to regulatory/compliance document
• Attend to complaint tickets and mails from bank's branches concerning account maintenances

Personal Assistant and Social Media Manager/WONDROUS HAIR SALON, Lagos

December 2016 to Jan 2018

• Managed Ceo’s time, calendar and schedule
• Made all travel arrangements
• Involved in planning and organizing all meetings, trainings and events
• Organized and managed all marketing campaigns both online and offline
• Designed social media graphics and managed all social media accounts and company's website
• Performed administrative and cashier duties according to established processes